1. Overview

At Monster IPTV, we prioritize customer satisfaction. However, due to the nature of our digital products and services, we maintain a strict refund policy as outlined below.

2. No Refunds on Digital Products

All sales are final. Once a subscription or digital product is purchased, we do not offer refunds, exchanges, or cancellations. This is because our services are delivered instantly and cannot be returned or revoked.

3. Exceptions

Refunds may only be issued under the following circumstances:

• The service is not activated within 48 hours of purchase.
• A technical issue caused by our platform renders the service unusable, and we are unable to resolve the issue within a reasonable timeframe.

To request a refund under these circumstances, please contact us at [email protected] with your order number and a detailed explanation of the issue.

4. Trial Period

If a trial period is offered, it is your responsibility to test the service during this time. No refunds will be issued for dissatisfaction after the trial period ends.

5. Chargebacks

Any attempt to initiate a chargeback through your bank or payment provider without contacting us first will result in immediate termination of your account. We reserve the right to dispute fraudulent chargebacks.

6. Contact Us

If you have questions or concerns regarding our refund policy, please reach out to us at [email protected]. We are here to assist you.